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BrandPost: Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges

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BrandPost: Avaya Helps Quality Resource Management Transform to Meet Pandemic Challenges

Quality Resource Management (QRM) is the nation’s premier incident response center for insurance claims intake and private dispatch services. The Tennessee-based company has an outstanding reputation for customer service and was recently recognized by Great Place to Work for its employee experience.When the COVID-19 pandemic struck in early 2020, Ben DePriest, Chief Operating Officer at QRM, knew he had to take immediate and decisive action. As an essential service, QRM still needed to respond to and manage major life events for individuals, such as car accidents, roof leaks, and job injuries. This meant DePriest had to rapidly transition nearly 100%of the company’s staff to working from home without any disruption to services.To read this article in full, please click here
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